Warranty Policy
Warranty Policy
At Galaxy Emart, we are committed to providing genuine products backed by official manufacturer warranties whenever applicable. Please read the following warranty policy carefully before making your purchase.
Official Manufacturer Warranty
Most products sold by Galaxy Emart include an Official Manufacturer Warranty. Warranty coverage, duration, and service conditions vary depending on the brand and product category.
Warranty information is clearly mentioned on each product page and on the purchase invoice.
Warranty Coverage
The manufacturer's warranty generally covers:
Manufacturing defects
Factory faults
Hardware malfunctions under normal use
Technical issues covered by the manufacturer's warranty policy
Warranty service is provided only by the respective brand's authorized service centers.
Warranty Does Not Cover
The warranty does not cover damages resulting from:
Physical damage or accidental impact
Misuse, abuse, or negligence
Liquid or water damage (unless specifically covered)
Fire, lightning, flood, or natural disasters
Unauthorized repairs or modifications
Damage caused by improper installation or incorrect voltage
Normal wear and tear
Cosmetic damage such as scratches, dents, or discoloration after delivery
Warranty Claim Requirements
To request warranty service, customers must provide:
Original Purchase Invoice
Warranty Card (if supplied by the manufacturer)
Original Product Serial Number
Product with all necessary accessories if requested by the service center
Failure to provide the required documents may delay or prevent warranty service.
Warranty Service Process
Contact Galaxy Emart or the brand's authorized service center.
Provide your invoice, warranty details, and a description of the issue.
The product will be inspected by the authorized service center.
If the issue is covered under warranty, the product will be repaired or replaced according to the manufacturer's policy.
If the issue is not covered, repair charges may apply.
DOA (Dead on Arrival)
If a product is found to be defective immediately after delivery, please contact us within 3 calendar days of receiving the product.
DOA claims are subject to inspection and approval according to the manufacturer's replacement policy.
Installation
Certain products such as Air Conditioners, Water Heaters, and other large appliances require installation by an authorized technician.
Failure to use authorized installation services may void the manufacturer's warranty.
Customer Responsibilities
Customers are responsible for:
Reading the product manual before use.
Using the product according to the manufacturer's instructions.
Keeping the original invoice and warranty card.
Protecting the product from physical or accidental damage.
Galaxy Emart's Responsibility
Galaxy Emart acts as an authorized retailer and assists customers with warranty claims. Final decisions regarding repair, replacement, or rejection are made by the respective manufacturer or authorized service center in accordance with their warranty policies.
Important Notes
Warranty periods differ by brand and product.
Some accessories, consumables, filters, batteries, or remote controls may have limited or no warranty.
Physical damage automatically voids warranty unless otherwise specified by the manufacturer.
Warranty is non-transferable unless permitted by the manufacturer.
Service turnaround time depends on the availability of parts and the manufacturer's service process.
Need Warranty Assistance?
If you need help with a warranty claim, please contact us.
Galaxy Emart
Address:
Galaxy Electronics
48/A National Stadium Market
Gulistan, Dhaka-1000, Bangladesh
Phone: +8801975644623
Email: galaxyelectronics1975@gmail.com
Website: www.galaxyemart.com
