Delivery Policy

At Galaxy Emart, we are committed to delivering your orders quickly, safely, and efficiently. Our goal is to ensure every customer receives genuine products in excellent condition and within the promised delivery timeframe.

Delivery Time

Inside Dhaka

• Orders are typically delivered within 48 hours after confirmation.

• Delivery may be completed sooner depending on product availability and your location.

Outside Dhaka

• Orders are typically delivered within 72 hours after confirmation.

• Delivery to remote areas may require additional time depending on courier service availability.

Order Processing

• Orders are processed during our regular business hours.

• Once your order is confirmed, our team will contact you to verify the delivery details.

• You will be notified before your order is dispatched.

Showroom Pickup

Customers who wish to collect their orders personally can choose Showroom Pickup.

Pickup Location:
Galaxy Electronics
48/A National Stadium Market, Gulistan, Dhaka-1000

Please wait for confirmation from our team before visiting the showroom to collect your order.

Delivery Coverage

Galaxy Emart delivers products across Bangladesh through our own delivery team and trusted logistics partners.

Installation Service

Professional installation is available for selected products, including air conditioners and other eligible home appliances. Installation schedules may vary depending on your location and product type.

Delivery Charges

Delivery charges may vary depending on:

• Product size and weight

• Delivery location

• Installation requirements (if applicable)

The applicable delivery charge will be confirmed before your order is finalized.

Customer Responsibilities

To ensure a smooth delivery experience, customers are requested to:

• Provide a complete and accurate delivery address.

• Keep their phone number active for delivery confirmation.

• Inspect the product upon delivery before accepting it.

• Report any visible damage or missing accessories immediately.

Delivery Delays

While we strive to deliver every order on time, delays may occur due to:

• Public holidays

• Severe weather conditions

• Political or transportation disruptions

• Unforeseen logistical issues

If your delivery is delayed, our customer support team will keep you informed.

Need Help?

If you have any questions about your order or delivery, please contact us.

Galaxy Emart

Phone: +8801975644623
Email: galaxyelectronics1975@gmail.com
Website: www.galaxyemart.com