Return & Replacement Policy

At Galaxy Emart, customer satisfaction is our priority. If you receive a damaged, defective, incorrect, or incomplete product, we will gladly assist you with a return or replacement in accordance with the policy below.

Please read the following terms carefully before requesting a return.

Return Eligibility

You may request a return within 3 calendar days from the date your order is delivered, provided the product meets the applicable return conditions.

How to Request a Return

To request a return or replacement, please contact our Customer Support with the following information:

• Order Number

• Reason for the return request

• Original Invoice

• Photos or videos (if applicable)

• Preferred return or replacement method

Contact Information

Phone: +8801975644623

Email: galaxyelectronics1975@gmail.com

Return Conditions

Your product must meet the following conditions based on the reason for return.

1. Damaged Product

If your product is physically damaged during delivery:

• Report the issue immediately while receiving the product.

• Return the product to the delivery person or courier rider whenever possible.

• The product should include the original box, warranty card, manuals, accessories, and invoice.

2. Defective Product

If the product is defective or not functioning properly:

• The product will be inspected according to the manufacturer's warranty policy.

• The product should be returned with all original accessories and documentation.

3. Wrong Product Delivered

If you receive a different product than the one ordered:

• The product must remain unused.

• The original seal must remain intact whenever applicable.

• All accessories, manuals, warranty cards, and packaging must be returned.

4. Product Not as Described

If the product does not match the description on our website:

• The product must be unused.

• Original packaging and seals must remain intact.

• All accessories and documentation must be included.

5. Missing Parts or Accessories

If any accessories or parts are missing:

• Please inspect the package in front of the delivery representative.

• Report the issue immediately upon delivery.

6. Signs of Previous Use

If you believe the product has been previously used:

• Report the issue immediately upon delivery.

• Return the complete product with all included items.

7. Authenticity Concerns

If you have concerns regarding the authenticity of a product:

• Return the complete package including:

  • Warranty Card

  • Manuals

  • Product Box

  • Tags

  • Certificates (if applicable)

  • Invoice

Change of Mind

Galaxy Emart does not accept returns or exchanges due to a change of mind, personal preference, or incorrect product selection after the product has been accepted by the customer.

We recommend reviewing the product specifications carefully before placing your order.

Product Inspection

All returned products are inspected by our Quality Control team to verify:

• The reported issue

• Product condition

• Completeness of accessories

• Packaging condition

• Compliance with our return policy

If the return request is approved, the product will proceed for replacement, servicing, or other applicable resolution.

If Your Return Request Is Not Approved

If your returned product does not meet the conditions of this policy:

• Our Customer Support team will contact you and explain the reason.

• The product will be returned to you.

• Manufacturer warranty (if applicable) will remain valid, subject to the brand's warranty terms.

Product Pickup

For return requests requiring pickup:

• We will make up to three (3) pickup attempts.

• If the product is not handed over after three attempts, the return or replacement request will be automatically cancelled.

Customers outside our pickup coverage area may be requested to send the product through an approved courier service.

Return Processing Time

Once we receive your returned product:

1. Our Quality Control team will inspect the product within 2 business days.

2. If the complaint is verified, the product may be forwarded to the manufacturer or authorized service center for replacement or servicing.

3. After processing is completed, the product will be delivered back to you.

The complete process generally takes up to 7 business days, although additional time may be required if replacement stock or spare parts are unavailable.

Important Notes

• Return requests must be submitted within 3 calendar days of delivery.

• Products must be returned with the original product box, warranty card, manuals, invoice, and all accessories.

• Products with physical damage caused after delivery are not covered under warranty or this return policy.

• Failure to return the complete package may result in rejection of the return request.

• Galaxy Emart reserves the right to reject any return request that does not comply with this policy.

Need Assistance?

If you need help with a return or replacement request, please contact us.

Galaxy Emart

Phone: +8801975644623

Email: galaxyelectronics1975@gmail.com

Website: www.galaxyemart.com