Support Policy

At Galaxy Emart, customer satisfaction is our top priority. We are committed to providing reliable support before, during, and after your purchase. Our customer support team is available to assist you with product inquiries, order updates, warranty guidance, installation information, and after-sales service.

Customer Support Services

Our support team can assist you with:

• Product information and recommendations

• Order placement assistance

• Order status and delivery tracking

• Payment and EMI-related inquiries

• Warranty information and claims

• Installation support

• Return and replacement requests

• General after-sales service

Support Channels

You can contact Galaxy Emart through the following channels:

Phone: +8801975644623

Email: galaxyelectronics1975@gmail.com

Website: www.galaxyemart.com

Support Hours

Our customer support team is available during the following hours:

Saturday – Thursday: 10:00 AM – 8:00 PM

Friday: Limited Support Available

Support requests received outside business hours will be responded to on the next working day.

Order Support

Need help with your order?

Our team can assist with:

• Order confirmation

• Delivery updates

• Product availability

• Payment verification

• Invoice requests

• Delivery scheduling

Warranty & Service Support

For products covered by an official manufacturer warranty, we provide guidance on:

• Warranty registration (where applicable)

• Authorized service center information

• Warranty claim procedures

• Service request assistance

Please keep your purchase invoice and warranty card for future reference.

Installation Assistance

Selected products such as Air Conditioners and other major appliances may require professional installation.

Our support team will help coordinate installation services where applicable.

Return & Replacement Support

If you receive a damaged, defective, or incorrect product, please contact us within 3 calendar days of delivery.

Our team will guide you through the return or replacement process according to our Return & Replacement Policy.

Customer Responsibilities

To help us serve you better, please:

• Provide accurate contact and delivery information.

• Keep your invoice and warranty documents.

• Inspect your product at the time of delivery.

• Report any issues as soon as possible.

• Follow the manufacturer's instructions when using the product.

Response Time

We aim to respond to:

• Phone Calls: During business hours

• Emails: Within 24 business hours

• Website Inquiries: Within 24 business hours

Response times may vary during public holidays or peak sales periods.

Our Commitment

Galaxy Emart is dedicated to providing a professional, transparent, and customer-focused shopping experience. We continuously strive to improve our support services and ensure every customer receives prompt and effective assistance.

Contact Information

Galaxy Emart

Address:
Galaxy Electronics
48/A National Stadium Market
Gulistan, Dhaka-1000, Bangladesh

Phone: +8801975644623

Email: galaxyelectronics1975@gmail.com

Website: www.galaxyemart.com