Terms & Conditions

Welcome to Galaxy Emart. By accessing or using www.galaxyemart.com, you agree to comply with the following Terms & Conditions. Please read them carefully before placing an order.

Acceptance of Terms

By using our website or purchasing products from Galaxy Emart, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Product Information

• We make every effort to ensure that product descriptions, specifications, images, and prices are accurate.

• Product images are for illustration purposes only. Actual products may vary slightly due to manufacturer updates or display settings.

• Specifications and features may change without prior notice by the manufacturer.

Pricing

• All prices displayed on our website are in Bangladeshi Taka (BDT).

• Prices are subject to change without prior notice.

• Promotional offers and discounts are available for a limited period and may be withdrawn at any time.

Order Confirmation

• An order is considered confirmed only after verification by our customer support team.

• Galaxy Emart reserves the right to cancel any order due to pricing errors, stock unavailability, suspected fraud, or other unforeseen circumstances.

• Customers will be notified if an order cannot be fulfilled.

Payment

We accept multiple payment methods, including:

• Cash on Delivery (Selected Areas)

• Online Payment

• Mobile Financial Services

• EMI through Participating Banks (Applicable Charges Apply)

Payment options may vary depending on the product and delivery location.

Delivery

• Inside Dhaka: Delivery within approximately 48 hours after order confirmation.

• Outside Dhaka: Delivery within approximately 72 hours, subject to courier availability.

• Delivery time may vary due to public holidays, weather conditions, or other unforeseen circumstances.

Return & Replacement

Returns and replacements are subject to the terms outlined in our Return & Replacement Policy.

• Return requests must be submitted within 3 calendar days of delivery.

• Products must meet the applicable return conditions.

• Returns due to change of mind are generally not accepted after delivery acceptance.

Warranty

Most products are covered by the Official Manufacturer Warranty. Warranty coverage, duration, and conditions vary by brand and product category.

Warranty claims are processed according to the manufacturer's warranty policy.

Customer Responsibilities

Customers are responsible for:

• Providing accurate personal and delivery information.

• Inspecting the product upon delivery.

• Reading product specifications before placing an order.

• Following manufacturer instructions during product use.

• Keeping the purchase invoice and warranty documents for future reference.

Website Usage

Users agree not to:

• Use the website for unlawful purposes.

• Attempt unauthorized access to our systems.

• Copy, reproduce, or distribute website content without written permission.

• Upload malicious software or harmful code.

Intellectual Property

All website content, including text, logos, graphics, images, product descriptions, and other materials, is the property of Galaxy Emart or its respective owners and is protected under applicable copyright and intellectual property laws.

Unauthorized use is strictly prohibited.

Limitation of Liability

Galaxy Emart shall not be liable for:

• Indirect or consequential damages.

• Delays caused by courier services, manufacturers, or circumstances beyond our control.

• Losses resulting from misuse of products.

• Temporary website interruptions or technical issues.

Our maximum liability shall not exceed the purchase value of the product where permitted by applicable law.

Privacy

Your personal information is collected and used in accordance with our Privacy Policy. By using our website, you consent to the collection and processing of your information as described in that policy.

Changes to These Terms

Galaxy Emart reserves the right to modify these Terms & Conditions at any time without prior notice. Updated versions will be published on this page and become effective immediately upon posting.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the People's Republic of Bangladesh.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Galaxy Emart

Address:
Galaxy Electronics
48/A National Stadium Market
Gulistan, Dhaka-1000, Bangladesh

Phone: +8801975644623

Email: galaxyelectronics1975@gmail.com

Website: www.galaxyemart.com